Using Negative Reviews To Your Advantage
There is an old saying that all publicity is good publicity! Well that may not be your fist reaction to reading or hearing a negative review about your business online.
Others might be saying “What are you talking about, all negative reviews are just terrible?”
No one knows how hard you have worked to make your business successful, and in most cases no one else cares.
The other side of the coin is that once to start talking to others about your bad experience chances are you are going to come across others who have had a great experience, and tell you to go talk to the owner.
Sometimes our own impatience or laziness to find out the truth about something causes us to brew unnecessarily. Getting to the truth of a matter can be the best thing that can happen, as information can come forth that give the negative experience a new light.
This is the beginning of market research and learning right up front what your customers are saying or thinking or feeling about your product or service.
Adding an online survey to your shoppers experience can quickly tell you what they like and don’t like.
But the best way to begin to address your online “Reputation Management” is by using “Biz Testimonies Audio Testimonial Reviews”.
Biz Testimonies Reputation Management sets up and hosts a full service audio testimonial product that your business can use on your website, in your social media, mobile marketing or apps.